Yes! Every order includes a tracking number, which will be sent automatically to your email.

If you've received an email with your tracking number, your order has already been shipped. Please note that tracking updates may take 1-5 business days, depending on the shipping carrier. This is normal, especially during high-order periods.

Delivery times vary depending on your shipping method and address. We offer multiple shipping options, each with its own processing time and benefits. You can compare them at checkout to choose the best option for you.

Your order number is sent to you once your order is confirmed. You can find it in your order confirmation email, along with additional details about your order. The Order ID will begin with UK.... This ID is the best way to identify and track your order.

If you can't find your Order Confirmation, here are a few reasons why this might happen:

• There could be a typo in the email address you entered. (It happens to the best of us!)
• The email may have been routed to your spam, junk, or promotions folder. Please check these folders, and you can also search for our email address info@viktorias.com to find it.
• You can also mark our email as "Not Spam" in your email service to prevent future issues.
• Sometimes, orders may be halted before confirmation due to factors like special characters in custom inscriptions, special requests, or issues with the shipping address.

If you still can't find your order number, simply contact us, and we'll send it to you again.

In most cases, you can update your delivery address within 24 hours of placing your order. Please contact us immediately with your order number and the correct address. The more details you provide, the faster we can assist you.

To ensure we see your request as quickly as possible, use "Urgent: Change Order Details" as the subject line. Other subject lines may cause delays.

If your order has already shipped (if you've received a tracking number to your email), we won’t be able to change the address or resend it unfortunately. In this case, we recommend reaching out to the postal service or courier directly for further assistance.

Although it’s rare, sometimes tracking may show a package as "Delivered" before it has actually arrived. If this happens within 36 hours of the expected delivery, please try the following:

• Double-check your shipping notification email to ensure the package was sent to the correct address.
• Look for a notice of attempted delivery left by the carrier.
• Check the delivery location thoroughly for your package.
• Ask others in your household if they received the package on your behalf.
• Wait 36 hours, as sometimes packages are marked as delivered up to 36 hours before they arrive.

If your order is still missing 36 hours after the expected delivery date, please contact our Customer Care Team for further assistance.

Yes, absolutely! At checkout, start by entering your shipping address - this is where your order will be delivered. Then, if your billing address is different, simply deselect "Use shipping address as billing address" and enter your correct billing details.

If you're ordering on behalf of an organization or need delivery to an office, please enter your full name first, followed by the organization’s name. You can add the organization’s name after your last name in the checkout form.

Example:
John Doe Viktorias Jewelry

An invoice will be included in your order confirmation email for your records.

At Viktorias, all of our jewellery is unisex and adjustable, including rings and bracelets! This means you don’t have to worry about getting the perfect size, as each piece can be easily adjusted to fit comfortably.

If you're unsure about sizing, feel free to refer to our size guide or reach out to our Customer Care Team for assistance - we’re happy to help you find the perfect fit!

Yes! All of our jewellery is nickel-free and hypoallergenic, making it safe and comfortable for all skin types. We prioritize quality materials to ensure our pieces are both beautiful and gentle on the skin.

Each piece of jewellery at Viktorias is crafted from high-quality materials, and the specific materials used are listed under the "Details" tab on each individual product page. This way, you can easily find out exactly what your favorite piece is made of before making a purchase.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. We also support Google Pay, Apple Pay, and Shop Pay for a seamless checkout experience.

If you prefer not to enter your credit card details online, you can safely check out using PayPal, Apple Pay, Google Pay, or Shop Pay—just select your preferred payment option at checkout. We do not accept checks or money orders.

Our checkout is secured, encrypted, and protected by Stripe, ensuring that your payment details are safe. Credit card details are not stored by us, as all sensitive information is handled securely by Stripe. For more information on Stripe's security practices, please visit their Security Documentation.

If there’s an issue processing your credit card, you will receive an error message immediately. You can enter a new card number if needed. Be sure that all your personal information (name, address, etc.) matches exactly with the information on file with your credit card provider. If any details are incorrect, the transaction won’t go through due to our secure payment process. If you're unsure, you can contact your credit card company to confirm the information they have on file.

Additionally, check that your credit card is enabled for international purchases, as Viktorias is based in Sweden. If needed, you can also try completing your purchase through PayPal or the regular checkout process. Please note that our checkout system does not allow payments to be split between multiple cards.

We’re truly sorry to hear that your order arrived damaged! We’re here to assist you, and to ensure we handle this as quickly as possible, we’ll need the following from you:

1. Your Order Number
2. A clear picture of the damaged item
3. The item’s name

Please send these details to our Customer Care Team so we can assess the situation and arrange for a replacement item as part of our warranty policy.

Once we have the necessary information, we’ll get back to you as soon as possible. Please keep an eye on your inbox for our response.

We’re sorry to hear that something’s missing from your order! Here’s how to resolve it:

1. Check your Order Confirmation to make sure everything is listed correctly and as you ordered.
2. Look for separate shipments: Sometimes, we send items in different parcels. Check your emails for any tracking information that might indicate items are arriving separately. Each delivery note will specify which items you can expect inside, so make sure to check all the delivery notes for your order.

If you still can’t find the missing item, please contact our Customer Care Team with the following information:

• Your Order Number
• The name of the missing item

We’ll work quickly to resolve the issue and ensure your order is complete!

We’re sorry if you received the wrong item! Please let us know as soon as possible so we can fix this for you right away.

1. Check your order details: Confirm that the order was placed correctly.
2. Contact our Customer Care Team: Provide your Order Number and a photo of the incorrect item.

Once we have these details, we’ll send you a replacement as quickly as possible.

We’re sorry if there’s been a mistake with your personalised inscription! If the error is on our part, we will be happy to correct it and offer you a free replacement with the correct inscription.

To help us resolve this as quickly as possible, please send the following details to our Customer Care Team:

1. Your Order Number
2. A picture of the item you received, clearly displaying the issue
3. The correct inscription

Once we have this information, we’ll make sure to get things fixed and sent out to you as soon as possible.